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How a tight collaboration improves BPO service deliveryHow a tight collaboration improves BPO service delivery
An integrated approach to designing processes and the underpinning technology is essential to creating a BPO model that truly delivers value. But even if such integrated approach is followed, sustainable BPO success needs to build on more than just process and technology redesign: it requires operational excellence.
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Shared services - Deciding between internal and outsourced modelsShared services - Deciding between internal and outsourced models
Shared services can be either internal or external, in the form of business process outsourcing (BPO). To decide which is best for their purposes, as well as how to design processes and technology to harness shared services’ potential, company executives must assess their own situation and business processes closely.
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Mitigating transformational risks in Business Process OutsourcingMitigating transformational risks in Business Process Outsourcing
Technology evolves continuously, and so should the software on which BPO providers base their services. Optimally, a provider leverages the efforts of a software vendor who constantly improves its solutions through adoption of market best practices.
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Why a good service provider is not enough for successful BPO deliveryWhy a good service provider is not enough for successful BPO delivery
Time has shown that success in BPO is about more than just process redesign and technology. Fundamentally, it is about operational excellence, and it must leverage both the operational and transformational skills of the provider.
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What is best for BPO?What is best for BPO?
Any decision that prevents the shorts and long-term ability to connect processes of the different parts of the organizations involved, and reap economies of scale will dilute the structural advantages BPO is supposed to bring. Deciding about the use of BoB, SoD or ERP without a very thorough assessment.
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Strategic levers to optimize your HR processesStrategic levers to optimize your HR processes
HR leadership must carefully evaluate which processes are going to remain “as is” versus which should be standardized and centralized or outsourced. This paper examines how you can decide on standardization and in-house centralization or outsourcing for your business processes.
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Payroll Outsourcing in EuropePayroll Outsourcing in Europe| 1 comments |
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