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With regards to technology, three types of decisions need to be made: whose technology is to be implemented, who is to drive and own the configuration, and how to coordinate the retained processes seamlessly with those that are outsourced. All have implications for the sustainability of a BPO relationship.

A business case is developed to justify the investment and resources needed to bring an HR transformation project to completion. In fact, getting the business case right is key not only to capture the information about the current situation of the business and how it will function post transition, but also to structure the project’s governance and communicate consistent messages to stakeholders.

During this 60 minute webcast, Bonnie Skelly, Director, International Payroll, Finance Operations at Microsoft, Barbara Paterson, Director and People Development Specialist for Paterson Consultancy Ltd., and Patrick Nolot, Global Program Director at ADP, discuss HR BPO hot topics such as: dealing with the complexity of transitioning multi-country HR BPO projects, managing the challenges related to people and transition, and maintaining employee engagement over time.

Companies usually assess the cost benefits of a Shared Services Center by building a business case. As they move on, they actually reap more benefits than anticipated such as increased flexibility, management and leadership maturity and cost transparency.