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The side benefits of Shared Services CentersThe side benefits of Shared Services Centers
Companies usually assess the cost benefits of a Shared Services Center by building a business case. As they move on, they actually reap more benefits than anticipated such as increased flexibility, management and leadership maturity and cost transparency.
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A vital resource for HR TransformationA vital resource for HR Transformation
To deliver greater value beyond transactional work, HR Shared Services Centers must implement a 3 to 5-year plan, gradually bringing their business model to maturity until they reach a global service level. In parallel, they will need to adopt performance metrics in order to measure their effectiveness precisely.
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Reasons to set up a Shared Services CenterReasons to set up a Shared Services Center
Increasing efficiency and effectiveness, and being able to move quickly in the event of a merger/acquisition: there are compelling reasons for companies to set up Shared Services Centers. But such advantages will only become apparent if the center is created internally as a competitive business.
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Designing the retained organization from a technology perspectiveDesigning the retained organization from a technology perspective
With regards to technology, three types of decisions need to be made: whose technology is to be implemented, who is to drive and own the configuration, and how to coordinate the retained processes seamlessly with those that are outsourced. All have implications for the sustainability of a BPO relationship.
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Quantifying the retained organizationQuantifying the retained organization
Quantifying and designing the retained organization go hand in hand with the project’s business case and require adopting a structured approach. The retained organization roadmap has been designed to enable you to better predict your return on investment.
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Getting the business case rightGetting the business case right
A business case is developed to justify the investment and resources needed to bring an HR transformation project to completion. In fact, getting the business case right is key not only to capture the information about the current situation of the business and how it will function post transition, but also to structure the project’s governance and communicate consistent messages to stakeholders.
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Selecting the right HR outsourcing optionsSelecting the right HR outsourcing options
The first step to take to design your retained organization is to understand the different outsourcing options available. The chosen service model will have an impact on the way procedures and tasks are to be handled once the HR outsourcing contract has been implemented.
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