- Gianni Giacomelli
- Head of Strategy and Marketing, SAP BPO
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Designing the retained organization from a technology perspective
Video transcript
Gianni Giacomelli, Head of Strategy & Marketing at SAP’s BPO business unit, discusses important factors on designing the retained organization from a technology perspective.
The organizations must run as if there were no boundaries, no fracture points.
This means that the outsourced and the retained organizations are integrated, not just interfaced.
Process and technology are designed together as are the retained and the outsourced organizations.
To guarantee integration, consistent vocabulary must be used. A sufficiently large exchange of data sets is also required. Working out your master data design and related business logic is the key to a successful extended organization.
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