Best-of-Breed, Software-on-Demand, and integrated ERP suites - What is best for BPO?
White paper
Many decision-makers in Business Process Outsourcing confront themselves at some point with the choice between underpinning the delivery of the service they receive with “best-of-breed” (BoB), Software on-demand (SoD) or integrated Enterprise Resource Planning (ERP) technology.
Client organizations, their organizations, their advisors, and their providers, must think solution, and not software only. General and Administration’s (G&A) functions costs are represented by process people much more than technology.
Ensure that any chosen technology solution is able to withstand the proof of time. Do not be carried away by tactical and short-term judgments.
Ensure that informed discussions happen between the process and technology experts of providers, customers and their advisors.
Any decision that prevents the short and long-term ability to connect processes of the different parts of the organizations involved, and reap economies of scale, will dilute the structure advantages Business Process Outsourcing is supposed to bring. One could generalize all of the above by saying that Software on-demand and Best-of-breed can make great tactical and point decisions within predictable boundaries, but “betting the farm” is a decision that requires careful consideration.
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