Best practices in Shared Services Centers

  • Karim Zerhouni
  • Director HR Consulting Practice, The Hackett Group
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SSCs, a vital resource for HR Transformation

Video transcript

The Hackett Group's Director of HR Consulting Practice Karim Zerhouni explains how Shared Services Centers are vital resources for Global Human Resources Transformation.

The increase on the total cost of the Human Resources function corresponds to an intended evolution.

The future of companies’ Shared Services Centers is to move toward global business services.

Human Resources must strategically assess and set the level of ambition for its organization’s 3-5 year horizon. It’s a multi-stage journey. The first stage is consolidation, while the next stage is standardization. Once these requirements have been fulfilled, Shared Services can move to the global business services level.