Best practices in Shared Services Centers

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  • Karim Zerhouni
  • Director HR Consulting Practice, The Hackett Group
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Comment by karim_zerhouni - July 8th 2010 2.10 pm.
Shared Services Performance Study 2010 from The Hackett Group reveals latest trends and proven practices – Catch up on insights and case studies on building efficient and effective shared services organizations also at http://www.thehackettgroup.com/.
Comment by Peter Western Australia - June 30th 2010 7.59 am.
Tried and tested by most of the major mining and construction companies in Western Australia - most have reverted to traditional methods of support services.

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SSCs, a vital resource for HR Transformation

Video

In this video, Karim Zerhouni, Director HR Consulting Practice, The Hackett Group, discusses Human Resources costs as well as the challenges and the future of HR Shared Services Centers, and how to measure their performance.

The total cost of the Human Resources function has increased a significant 40% over the last ten years. The more advanced organizations have chosen to optimize the cost of transactional activities while at the same time, choosing to increase HR investments in talent management processes.

Fifteen years ago, who would have thought that Shared Services would become the norm to manage General and Administrative services and especially Human Resources? If we take a close look at the current situation, Shared Services have fulfilled initial expectations. Research recently conducted by the Hackett Group shows that more than 60% of organizations studied have realized a 20% increase in productivity.

Their next step is to create additional benefits and greater value for end users.

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