Trimming the Fat from BPO Transformation
Part 2: Transitioning in 24 months maximum

Article

Transforming your organization to international General and Administrative (G&A) BPO is about creating more efficient business processes. In the end, the transformation should mean reduced general and administrative operational costs.

Unfortunately, the actual process of transformation can be, if not handled carefully, time consuming and costly. The typical timeline for a large, multinational transition process can run in excess of 10 months per country.

However, when the five strategic transition waves suggested in this article are optimized for speed and quality, the timeline for the entire transformation can be reduced to a maximum of twenty four months, all countries included! Needless to say, this reduction in time equates to additional costs savings.