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How to successfully transition to HR BPO

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  • Mike Friend
  • Director, Employee Research, Harris Interactive
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The role of governance in outsourcing contracts

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Who or what is to blame when outsourcing contracts fail to deliver on their initial promises? Mike Friend, Managing Director of M3C Consulting, looks at the role of governance in outsourcing contracts, how risks can be better managed and some key steps that customers and providers can take to better ensure against failure.