- Christine Briody
- Senior Director Global Consulting, ADP
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Quantifying the retained organization
Video transcript
ADP’s Senior Director of Global Consulting Christine Briody discusses how to quantify the retained organization.
Once you have clearly defined both geographical and functional scope of tasks and processes as well as selected the service delivery model or the service provider, the next step is to work on the “to-be” stage, in other words, designing the organization that will remain in-house once the outsourcing contract goes live—we call this phase the mapping process.
The responsibility matrix is not the only consideration to take into account in the process of quantifying your true Human Resources organization. You also need to understand how the work is getting done today.
A task versus time audit of current activities will help you to understand where outsourcing will generate the greatest benefits.
Companies that have allocated Process Owners and implemented Governance Boards to guide the retained organization structure are increasing their levels of standardization to lower overall costs.
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