Best practices in Shared Services Centers

Productivity gains? Small change in comparison with the higher stakes!

Article

Alain Sommer, Associate Professor of Finance and Project Management in Healthcare Services at the CNAM, discusses productivity gains and how a small change can lead to higher stakes.

As soon as a merger is announced, Shared Services Centers are on the agenda, with the aim of harmonizing administrative and financial processes, ensuring the accuracy of data and increasing productivity. Someone is appointed to manage the deployment of Financial Shared Services Centers, preferably with the support of a reputable firm.

With a good team, it is possible to open three, four or five Shared Services Centers in Europe, America or South-East Asia within less than two years...

Two years after a Shared Services Center has been set up, it is realistic to expect to have productivity gains that go a long way toward covering the cost of the transformation.

Monitoring is the main advantage followed by improved financial management.

The increased reliability provided by Shared Services Centers is alone worth much more than the 20 million in savings.