How to successfully transition to HR BPO

People and transitioning, the psychological factors never to ignore

Article

Barbara Paterson, Director of Paterson Consultancy, discusses people and transitioning—the psychological factors that we can’t afford to ignore.

Globalization, technological change, merger, downsizing and outsourcing: the buzzwords of business made it all too easy to forget that essentially commercial success depends on people.

Transition is what occurs during the time when the old and the new ways of doing things are being sorted out and is a process with many implications for business strategy and people in the workplace.

One major energy group redefined its structure, relocated departments, closed offices and moved Human Resources (HR), Information Technology (IT) and Finance into a shared services arrangement. As a result, staff movements were managed effectively. People were redeployed across the group, while others moved on to new pastures with their self-esteem intact.

Good employee engagement as a desirable outcome of transition is fast creeping up the strategic agenda of all organizations. Good engagement makes for successful business.

To manage change sensitively and positively should be the goal for every good leader.

Good management of the psychological aspects of transition makes the greatest contribution to organizational effectiveness before, during and after the implementation process.