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Summer issue: How to successfully transition to HR BPO

  • Barbara Paterson
  • Director, Paterson Consultancy Ltd.
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People and transitioning, the psychological factors never to ignore

Article

Uncertainty and fear can breed resistance and disaffection that, in turn, lead to reduce productivity and profitability. It is critical to address human and psychological factors in a positive way and so as to ensure any re-organization or outsourcing of functions results in enhanced business performance.