Mitigating transformational risks in Business Process Outsourcing
White paper
In this white paper, SAP primarily discusses the challenges of outsourcing, particularly in mitigating transformational risks in business process outsourcing (BPO).
Transferring business processes to an external business process outsourcing provider carries various forms of transformational risk. The initial transitional phase is critical: costs can be unpredictable, the atmosphere volatile, and employees resistant to change. During the evolution phase, customers may find that their business requirements change frequently.
This document is designed to help customers understand the role of technology in the context of Business Process Outsourcing, and enable them to assess a software product with the aim of making their transition to BPO less risky.
Customers should insist on using software that offers an easily configured and comprehensive suite of enterprise applications. It should also be proven in the Business Outsource Processing market.
Business Outsource Processing success is not just about process redesign and good technology: it is about using the transformational and operational skills of the BPO provider in the best possible way.
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