The impact of technology on cost in BPO
Part 2
White paper
SAP AG enumerates five keys to unlock the potential of technology in Business Process Outsourcing (BPO).
This BPO white paper is the second in the series of SAP papers on cost in Business Process Outsourcing. Building on the complete Business Process Outsourcing cost picture developed in the first white paper, this paper examines the key requirements that apply to an Information Technology (IT) solution utilized in Business Process Outsourcing. It also explains how these translate into specific cost advantages for both the Business Process Outsourcing Provider and customer throughout the lifetime of the project.
As previously discussed, Information Technology plays a key role in reducing cost in a Business Process Outsourcing engagement. But how does one determine whether the solution on which a Business Process Outsourcing provider delivers services is in fact the right one?
To help minimize the cost of Business Process Outsourcing, an IT solution should fulfill the following five key requirements: functionality, integration, configurability, scalability and viability.
Companies considering Business Process Outsourcing as a strategic option should be aware of the deciding role that technology plays in reducing and controlling overall Business Process Outsourcing cost. Customers need to take a careful look at technology, especially software.
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