- Jean-Jacques Bellon
- HR Director, ADP GlobalView Europe
Did you like this article? Let people know!
How to attract, develop and retain staff in a Shared Services Center
Article
ADP Globalview Europe's former HR Director Jean-Jacques Bellon outlines the factors that attract, develop and retain staff in a Shared Services Center.
Five years ago, ADP selected Prague to be the location of the new Shared Services Center dedicated to ADP GlobalView, a complete payroll offering for large multinationals.
One challenge when starting out in a new country is appealing to potential recruits, especially when the labor market is highly dynamic as is the case in the Czech Republic.
The business of the Prague Shared Services Center requires cutting-edge skills: SAP expertise, knowledge of payroll in European countries and Customer Relationship Management (CRM) tools, fluency in English, etc.
Middle management plays a key role in spotting talent in the making. It is on the frontline when it comes to assessing employees' potential by their attitude, relationship with clients, interpersonal skills, and ability to grasp and resolve complex situations.
One indicator on the Human Resources team's scorecard is particularly important for monitoring the center's development: staff turnover. At the Prague center, it is controlled and stable around 15%. But, a stable workforce is pointless if its individuals do not perform collectively.
i am studying business and found this article very helpful and look forward to reading more
Excellent article-very insightful!
I Joined ADP Globalview in 2005 and met Jean Jacques first time in Paris for the hiring interviews; since then we have started a long journey and it's amazing what we have achieved and still what are the growth opportunities today;
great article
Post new comment