Best practices in Shared Services Centers

  • Andrew Kris
  • Consultant Director, Borderless Executive Search
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Getting the right people for your Shared Services Center

Video transcript

Who are the right people for your Shared Services Center? Running a Shared Services Center is about running a business, understanding what it takes to deliver services with cost, quality and timeliness that are competitive, and understanding how to motivate a large scale organization. So the right people may be the ones who are going to deliver the right level of service, one that fits the end-users needs. This requires a specific mindset and is not for everyone.