Focus Topic

Summer issue: How to successfully transition to HR BPO

  • Gianni Giacomelli
  • Head of Strategy and Marketing, SAP BPO
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Designing the retained organization from a technology perspective

Video

With regards to technology, three types of decisions need to be made: whose technology is to be implemented, who is to drive and own the configuration, and how to coordinate the retained processes seamlessly with those that are outsourced. All have implications for the sustainability of a BPO relationship.