How to successfully transition to HR BPO

In-depth analysis of HRO options and business models

Article

Christine Stanowski, Vice President of Global Consulting in ADP, provides an in-depth analysis of Human Resource Outsourcing options and business models.

Stepping up in Human Resources Transformation, and more specifically Human Resources Outsourcing (HRO), raises fundamental questions and requires agreement on the processes and activities to keep in-house and the ones to reengineer and outsource.

Human Resources Transformation is about deciding on the organization to implement to fit the new business needs.

Designing and managing your retained team correctly is often the most difficult and poorly planned aspect of the transition to Human Resources Outsourcing.

The first step to design your retained organization is to understand the different outsourcing options available on the market. The chosen service model will have a significant impact on the way to handle procedures and tasks once the HR Outsourcing contract has been implemented.

One may consider that the direct consequence of Human Resources Outsourcing is to enable companies to benefit from a stripped down organization. Reality is often more complex. HR Outsourcing can take many forms which may generate some confusion.

The decision to make is whether to choose the one-to-one or the one-to-many model.

The level of service models will then depend on a combination of targets and timing.