Best practices in Shared Services Centers

Building an effective Shared Services Center Transcript

Video transcript

In this video transcript, Borderless Executive Search’s Consultant Director Andrew Kris talks about setting up a client relationship and delivering the right set of services in a Shared Services Center.

Shared Services Centers are all about change in behaviors and attitudes that comes from delivering shared services with cost, quality and timelines that are more competitive compared with alternatives—in other words, it is all about running a business.

Shared Services Centers often enable companies to benefit from lower cost as well as better quality, but it’s important to benchmark this performance with what was delivered by the former organization. Customers need to see the added-value they get.

Shared Services Centers are not only about delivering services to customers. They have to deliver services people want at the right price. They also need to establish relationships with your customers. This means having people manage relationships with a particular customer or a group of customers.

You will need to establish relationships with your customers, which probably means having people manage relationships with a particular customer or a group of customers.