Best practices in Shared Services Centers

Building an effective Shared Services Center

Video

Andrew Kris, Consultant Director of Borderless Executive Search, identifies ways of building an effective Shared Services Center.

Shared Services Centers are about much more than just consolidating to gain efficiency. They are also, primarily, about running a business. Businesses tend not to be very useful or sustainable without customers. The same thing applies to Shared Services Centers.

The reality is that even before you start your Shared Services Center, you have to assess the current internal cost of services that are going to be delivered by the center. Bear in mind that even if not visible, all processes and services delivered internally have a cost.

Shared Services Centers are not only about delivering services to customers. They have to deliver services people want at the right price. They also need to establish relationships with your customers. This means having people manage relationships with a particular customer or a group of customers.